Clinical Operations Director
Full Time • St. Paul
Responsive recruiter
The Clinical Operations Director is responsible for driving the growth and performance of the St. Paul and Burnsville clinics to achieve Ellie’s mission of “Compassionately transforming the culture of mental health by delivering creative solutions that make wellness accessible in every community.” As the Director, you're responsible for ensuring the success of the clinic(s) you oversee and ensure clinicians have the tools and resources to do the job to the best of their ability.
What We Offer:
- Medical, Dental, Vision, Life & Disability
- Pet Insurance
- Generous 401k
- Paid Time Off + Holidays
- Competitive compensation
- Amazing colleagues who are passionate about destigmatizing mental health.
- Collaborative and dynamic office environment
- Flexible/hybrid work
Clinic Location:
Burnsville: 14050 S Nicollet Ave, Suite 301, Burnsville, MN 55337
St. Paul: 1150 Montreal Ave, Suite 107, St. Paul, MN 55116
Burnsville: 14050 S Nicollet Ave, Suite 301, Burnsville, MN 55337
St. Paul: 1150 Montreal Ave, Suite 107, St. Paul, MN 55116
Compensation:
Total compensation will consist of the combination of a base salary range of $95,000 - $105,000 + a quarterly bonus potential. Salary is determined based on experience and qualifications.
Required Skills/Abilities:
- Master’s Degree or higher education in mental health discipline
- Independently licensed with a Minnesota-issued clinical practice license (eg., LICSW, LMFT, LPCC, LP)
- Independently licensed as a Minnesota LICSW is preferred to support needs specific to these clinics
- Board-approved licensure supervisor (BBHT, BOSW, BMFT, BP)
- 2+ years' experience leading a multi-disciplinary team of therapists
- Exhibit good judgement, honesty, integrity, responsibility, time management, and punctuality.
- Ability to analyze issues and suggest or determine solutions in a fast-paced, changing environment
- Proficient in utilizing computers, typing, and navigating multiple applications/systems simultaneously such as Microsoft Office products, EHR systems, etc.
- Maintains strict confidentiality handling client information in compliance with HIPAA guidelines and Ellie policies
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Responsibilities Include:
- Responsible for ensuring that site-specific targets related to client census, client access, patient satisfaction, and employee satisfaction are met, and that client care is of the highest quality
- Manage and execute on a budget while forecasting future needs and identifying areas for further development or improvement of services
- Represents Ellie in external relationships with the community, partnering with marketing and outreach to drive engagement efforts in clinic's surrounding communities
- Develop and execute a strategic, multidisciplinary staffing plan that encompasses a strong team culture and optimizes use of physical office space in partnership with talent acquisition
- Review staff documentation metrics and trends to ensure timely documentation completion and best practices to meet compliance standard
- Participate in and contribute to weekly clinic director meeting, quarterly MN leadership meetings, and additional meetings and initiatives required for the role
- Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation (minimum interval; licensed provider once monthly for an hour; non-licensed provider twice monthly)
- Oversee 245i Clinic Supervision and Consultation for clinic locations, including facilitation of a monthly case consultation meeting
- Responsible for building a strong team culture and fostering inner and inter departmental/clinic collaboration
Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for our local communities.
Our clinics are structured to remove many of the obstacles that get in the way of providing world-class mental health services. Ellie makes the clinician’s experience a priority by offering excellent compensation, benefits, training, flexible scheduling (FT/PT), CEU’s, and an incredibly inclusive environment. Additionally, Ellie assists in providing centralized administrative support, technology, some referral support, scheduling, and client/therapist matching. There is the opportunity to provide tele-health services, but you do need to be able to commute into the office on a regular basis.
Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Compensation: $95,000.00 - $105,000.00 per year
*
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
(if you already have a resume on Indeed)
Or apply here.
A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
Unique pay model with industry leading compensation
Comfortable, furnished offices and clinic environment